Wednesday, July 16, 2014

Is Customer Service the New Marketing?

Is Customer Service the New Marketing?

There is a lot of discussion lately about how customer service and marketing integrate beyond CRM. With the advent of social media, reputation and brand management it is impossible to separate customer service from marketing. So the question I have for comment IS customer service the NEW marketing? Please post your comments on this topic!

For more information about starting, integrating and improving your partner or marketing programs, contact Larry Fournier on LinkedIn or by email at:

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